SMART Cycle Time
This course teaches the skills, knowledge and tools to increase shop productivity and profit. Includes four dozen tools specifically designed to reduce cycle time and increase profits. Students will learn the impact of cycle time on DRP status, CSI ratings and other performance indicators, as well as how to implement continuous improvement. 
1 Day
Suggested Attendees: Collision Center Owners and Managers 

SMART Damage Analysis
Completely revised in 2005, this seminar is designed to "fine tune" the skills necessary to become an excellent damage report writer. This redesigned SMART program focuses on a process for determining all damage that occurs to ever-changing vehicles during a collision and integrating all the tasks necessary to return it to pre-accident condition. The course includes the essentials to writing damage reports, as well as the principles every damage report writer must validate on each and every estimate. 
1 day 
Suggested Attendees: Collision Center Owners, General Managers, Production Managers and Estimators

SMART Human Resource Management
Examine the underlying motivation of people and the variables that drive productivity. This course also examines the keys to putting a system in place that defines company expectations, responsibilities, standards and guiding principles. Giving your staff proper structure and leadership will ultimately make your business more successful. 
1 day 
Suggested Attendees: Collision Center Owners, General Managers, Production Managers, Estimators and Customer Service Reps

SMART Money III
SMART Money III, updated for 2005, is designed to give you the skills, knowledge and tools to compete with a financially healthy and progressive business. In this program, you will learns critical skills such as managing by the numbers, driving your business through the P&L or Operating Statement, and Balance Sheet. Knowledge and awareness of financial measures are keys to achieving overall success and making more money. 
1 day 
Suggested Attendees: Collision Center Owners and General Managers, Dealership General Managers, Bookkeepers and Accountants

SMART Sales
New in 2005, SMART Sales teaches you how to convert a walk-in customer into a repair order. This hands-on program helps you boost sales and profitability. Plus, you'll learn how to solve common sales challenges in your shop. This interactive SMART program follows a proven process to provide you the knowledge and tools to build a strong sales culture in your shop and maximize your sales time with customers. 
1 day 
Suggested Attendees: Collision Center Owners, General Managers, Production Managers, Estimators and Customer Service Reps

SMART Marketing
SMART Marketing, new in 2005, teaches you how to drive customers to your collision repair shop. This hands-on program helps you boost sales and profitability and determine how your company and product/services provide meaningful value to your customer, even in a competitive or saturated market. This interactive SMART program follows a proven process to provide you the knowledge and tools to create your own unique marketing plan and capitalize on your plan in your collision repair shop. 
1 day 
Suggested Attendees: Collision Center Owners, General Managers, Production Managers, Estimators and Customer Service Reps